Your price · your payback · 30 seconds

What it costs. What it's worth. Side by side.

Tell me about your venue once — you get your exact fixed price for all three services AND what the improvements are typically worth to you every year. No email needed, no surprises later. The aim behind every package: improve the efficiency, to improve the experience, to improve the profits.

Step 1 — Your venue

What kind of venue?
How many people on the team?

Step 2 — Your fixed price

Guest Experience Review
undercover review · scored report in 72 hours £750

Credited in full against the Reset within 30 days.

The Guest Experience Reset
review + team training + 30-day proof check £1,950

Find it. Fix it. Prove it. One fixed price.

The Transformation
reset + full SOPs + retention system + 90 days support £4,000

The complete overhaul, done with you.

Priced by venue type, guests and team size — bigger venues mean more touchpoints to review and more people to train. Running 2–10+ sites? The Programme is priced per site, per quarter — book a call.

Step 3 — What fixing it is worth

Extra spend per head after fixes 10% (£2.50)
The dessert prompt, the coffee offer, the upgrade at the right moment.
More guests returning & referring
Better greetings, better goodbyes, reviews answered — guests who return, and bring friends, instead of quietly drifting off.
Measure the payback against:
Each tier captures more of the gains: the Review finds them, the Reset trains them in, the Transformation makes them permanent.
£0projected extra revenue per year
0×projected return on YOUR Reset price, year one
–time to pay for itself

Illustrative and conservative — no word-of-mouth, review-rating or booking-platform effects included. Projections are anchored to typical first-year returns by tier: around 8:1 for a Review, 10:1 for the Reset and 12:1 for the Transformation, scaled to your venue price and adjusted by the settings above. Projections, not promises — except the one we guarantee: 5:1 within 12 months or a full refund (terms and conditions apply). Every venue leaks differently; finding yours is rather the point.

The 5:1 Guarantee
These figures are projections — but this isn't: if your venue doesn't see at least a 5:1 return within 12 months, you get a full refund. Terms and conditions apply.
The fixed-price promise: the price above is the price on the invoice — valid across Sussex, Surrey, Kent, London, Berkshire and Hampshire (outside these areas, get in touch for a bespoke price). No day rates, no scope creep, no "it turned out bigger than we thought." If your venue takes longer than planned, that's my problem, not yours.
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Send your details and I'll come back within one working day with your invoice and a payment link. Your quoted price is locked for 14 days.

The Guest Experience Reset — £1,950

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