Blog
Practical ideas for hospitality, retail and leisure leaders who want happier guests and teams who stay. Written by Rusty Lloyd from thirty years on the floor and in the owner's chair.
Hospitality turnover runs at around 52% a year, more than three times the UK average. Here is where the cost really comes from, and five practical ways to keep your best people.
Read articleBefore a guest has sat down or checked in, they have already decided how they feel about you. These are the six things they notice first, and how to train your team to own them.
Read articleWhen young team members avoid eye contact or mumble a greeting, guests read it as rudeness. It is usually a lack of confidence, and confidence can be trained.
Read articleTen minutes before service can set the tone for the whole shift. Here is a simple six step briefing structure, the mistakes to avoid and a template you can use tonight.
Read articleEvery article is based on what we train every week. Book a free conversation and we will show you how it applies to your team.