Confident Communication
Natural conversation, genuine recommendations and calm service recovery.
Find out moreRestaurants and bars
Customer service training for restaurants and bars
Great food and drink bring guests in once. The welcome, the warmth and the way your team makes them feel bring them back. We train front of house teams to deliver that every service.
The challenge
What we hear from restaurants and bars
These are the problems that cost reviews, repeat visits and good people. They are also the ones that respond best to practical, on site training.
- Guests left waiting at the door or without acknowledgement
- Team members who take orders but never recommend
- Waits and mistakes handled awkwardly, or not at all
- Young teams who struggle with face to face confidence
- Constant turnover, so standards reset every few months
How we help
Recommended for restaurants and bars
Service Ready
Your service steps and house standards learned before the first shift.
Find out moreFive Star Partnership
Monthly coaching and new starter training for venues with regular turnover.
Find out moreLeading Great Service
Pre shift briefings, floor coaching and feedback for supervisors and managers.
Find out moreWho we train
Roles we work with
We train guest facing teams and the leaders who set the standard, together or separately.
- Hosts and reservations
- Servers and runners
- Bartenders and baristas
- Wine and drinks teams
- Supervisors and assistant managers
- General managers
Why it matters
The cost of getting service wrong
52%
Annual staff turnover in UK hospitality, more than three times the UK average of around 15%
Source: CIPD analysis of ONS data
32%
of customers will walk away from a brand they love after just one bad experience
Source: PwC, Experience Is Everything
16%
more is what customers will pay for a great experience
Source: PwC, Experience Is Everything
94%
of employees would stay longer with an employer that invests in their development
Source: LinkedIn Workplace Learning Report
Questions
Common questions
Can you train before we open?
Yes. Many restaurants book us before lunch service or on their quietest day, so the team trains without closing.
Do you cover upselling?
Yes, but not the hard sell. We teach teams to recommend with genuine enthusiasm, which guests enjoy and which lifts average spend.
Can you help with a new opening?
Yes. Service Ready and our consultancy are built for openings, relaunches and new menus.
Training for restaurants and bars, built around your venue
Tell us about your business and what you would like to improve. We will reply within one working day to arrange a free, no obligation conversation.